Shipping policy

Delivery & Shipping Policy
Delivery Locations.
Wildfire Smokers offers delivery Australia wide.

 
All orders will be despatched with in 1-2 business days from our Adelaide warehouse.

 
All orders will be provided with tracking information.

 
If you give the courier Authority to leave in a safe place with no signature you will not be covered for any transit damage that may have occurred as you will not be there to inspect item with the courier and you cannot prove that said damage was during transit.

 
An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

 
We are more than happy to write instructions as instructed. If you choose to have your order left if you are not at home responsibility is yours but contact us immediately to discuss.
Delivery is between Monday and Friday.

Tracking Orders
All orders delivered within Australia automatically have tracking. If your order has not arrived please contact our customer service department for assistance of tracking at Hello@wildfiresmokers.com.au

Delivery times
Orders are usually dispatched within 2 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days. Country locations may take a little bit longer.

 
IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.

Prices and Payment 
All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

 
Orders sent to an Australian address